Frequently Asked Questions (FAQ)

Monitoring & Alert

  1. When will I receive alert emails from your service?
  2. How do you determine a website or server is down?
  3. Do you send alert via SMS?
  4. How can I add a push contact?
  5. Which push service should I use?
  6. How do I know if your service is being used to monitor my website or server?
  7. Someone seems to be using your service to monitor my website or server!
  8. Why do I receive alerts in reverse order (UP alert followed by DOWN alert)?
  9. Why do I see many short downtimes?
  10. Why do I receive "unknown host xxx" error when I can still access my website/server?
  11. What should I observe when using PING?
  12. How do I monitor ASP/PHP/JSP/Coldfusion?
  13. How do I monitor database servers behind firewall?
  14. How do I monitor password-protected websites?
  15. How do I show my website/server uptime statistics on my website?
  16. How do I pause monitoring during planned downtime?
  17. How to automatically send reboot request to my provider during downtime?
  18. How to prevent monitoring from affecting my website stats?
  19. I am using T-Mobile USA and I don't receive SMS from your service.

Technical

  1. Do you monitor from multiple locations?
  2. Your downtime report seems incorrect or conflict with my webhost's.
  3. Will your monitoring activity consume my website/server bandwidth noticeably?

Billing

  1. How do I use the "funds" payment method?
  2. How do I calculate the number of ports I need?

Others

  1. Can I manage more than one website or server in an account?
  2. Why is my website or server restricted?